Can I modify or cancel my order?

At Zendesk Specialty Whisky Shop, we understand that plans can change. This guide explains how to modify or cancel your order, ensuring a smooth experience for our whisky enthusiasts. Timely communication is key to help us manage your requests efficiently while maintaining our commitment to quality and service.

Modifying Your Order

To modify an order, contact our customer service team as soon as possible. Provide your order number and specific changes, like quantities or shipping details. Early requests increase the chance of successful modifications before shipment.

Cancelling an Order

You may cancel your order within 2 hours of placement by contacting support. After this window, cancellations may not be possible if the order is already processed or shipped. Check our cancellation policy for detailed guidelines.

Steps to Modify or Cancel

Contact customer service via phone or email immediately after placing your order.
Provide your order number and specify desired changes or cancellation.
Receive confirmation from our team that the modification or cancellation is processed.
If cancellation is after the allowed window, inquire about return options upon receipt.

Contact Information

Reach us via email at support@zendeskwhisky.com or call 1-800-ZENDESK during business hours for prompt assistance with your order modifications or cancellations.

Conclusion

Modifying or canceling an order at Zendesk Specialty Whisky Shop is straightforward when done promptly. Act quickly, contact our expert team, and enjoy a seamless experience tailored to your whisky enthusiasm and satisfaction.